7bete Privacy Policy — Your Data, Protected

This Privacy Policy describes how 7bete ("we", "us", or "the Platform") collects, processes, stores, and protects personal data provided by users ("you" or "Player") when you register an account, make a deposit, place a bet, contact our support team, or otherwise interact with the 7bete platform at 7bete.bet. By using 7bete, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, please discontinue use of the platform immediately.

This policy applies to all users accessing 7bete from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Rangpur, Mymensingh, Barisal, and Cox's Bazar. We are committed to handling your personal information responsibly and in accordance with applicable data protection principles. This policy should be read alongside our Terms & Conditions, which govern your use of the platform more broadly.

We collect only the personal information that is necessary to operate the 7bete platform, process your transactions, and comply with our legal obligations. The categories of data we collect are described below.

7bete processes personal data only for the specific, legitimate purposes set out below. We do not use your data for purposes that are incompatible with those listed here.

• Account creation, management, and authentication — to enable you to register and securely access your 7bete account.
• Payment processing — to facilitate deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawals back to your registered mobile wallet.
• Identity verification and KYC compliance — to verify your age (21+), identity, and the ownership of payment methods before processing withdrawals.
• Fraud prevention and security monitoring — to detect suspicious activity, prevent money laundering, and protect the platform and its users from financial crime.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
• Responsible gaming compliance — to monitor betting patterns and account usage for signs of problem gambling, and to administer self-exclusion and deposit limit tools.

We do not sell your personal data to third parties for marketing purposes. We do not use your data to build advertising profiles or share it with social media networks for targeting purposes.

7bete processes personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity — processing required to fulfil our obligations to you under the Terms & Conditions, including account management and payment processing.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering requirements and KYC identity verification obligations.
• Legitimate interests — processing carried out to protect the platform against fraud, ensure payment security, and monitor for problem gambling indicators, where such interests are not overridden by your rights.
• Consent — where you have provided specific, informed consent for a processing activity (for example, receiving promotional communications). You may withdraw consent at any time by contacting our support team.

7bete does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers — mobile banking operators (bKash, Nagad, Rocket, Upay) receive only the transaction data required to process your deposit or withdrawal. These providers operate under their own privacy policies and terms of service.
• Identity verification providers — third-party KYC partners who process identity documents for age and identity verification purposes, under binding data processing agreements.
• Game content providers — providers such as Pragmatic Play and Evolution Gaming receive anonymised session and gameplay data required to serve game content and calculate RTP. They do not receive your identity or payment data.
• Law enforcement and regulatory authorities — where we are required by law or court order to disclose personal data, we will comply with such obligations. Where legally permitted, we will notify you of such a disclosure.

All third parties who receive personal data from 7bete are subject to contractual data protection obligations consistent with this Privacy Policy. We do not permit third parties to use your personal data for their own marketing purposes.

Because 7bete is purpose-built for the Bangladesh market, the majority of our payment activity flows through mobile banking services — primarily bKash, Nagad, Rocket, and Upay. We treat mobile banking data with the highest level of care. When you initiate a deposit or withdrawal, the transaction is processed via the mobile banking provider's own secure infrastructure. 7bete records the transaction reference, amount, and timestamp but does not store your full mobile banking account password or PIN.

All payment data transmitted between your device and the 7bete platform is encrypted using SSL technology. Transaction records are retained for a minimum of five years as required by applicable financial compliance standards. Access to payment records within 7bete is restricted to authorised personnel on a need-to-know basis.

7bete uses cookies and similar technologies to operate the platform, maintain your logged-in session, remember your language preference, and analyse aggregated usage patterns that help us improve the platform. We use the minimum number of cookies required for these functional purposes.

7bete does not use third-party advertising cookies or cross-site tracking technologies. Session cookies are deleted when you close your browser. Persistent cookies used for preference storage expire within 12 months. You may clear cookies from your mobile browser settings at any time; doing so will log you out of your 7bete session and reset any saved preferences.

7bete retains personal data for as long as your account is active and for a defined period thereafter. The specific retention periods are: account and identity data — retained for the duration of the account plus five years following account closure, to comply with financial record-keeping obligations; payment and transaction data — retained for a minimum of five years following the date of the transaction; customer support records — retained for two years from the date of the interaction.

When personal data is no longer required for its original purpose and no legal obligation requires further retention, 7bete will securely delete or anonymise the data. Where anonymisation is used, the resulting data cannot be traced back to any individual and is no longer considered personal data under applicable privacy law.

As a 7bete user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 7bete support team via live chat or at [email protected].

We will respond to all rights requests within 30 calendar days. In complex cases, or where a high volume of requests is received simultaneously, this period may be extended by up to an additional 30 days, in which case we will notify you of the extension and the reason for the delay.

7bete implements technical and organisational security measures proportionate to the risk presented by our data processing activities. These measures include SSL encryption for all data in transit, hashed storage of account passwords (passwords are never stored in plain text), restricted internal access controls on a need-to-know basis, and regular security reviews of platform infrastructure.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 7bete will notify you without undue delay and will describe the nature of the breach, the likely consequences, and the measures taken or proposed to address it. We maintain an internal incident response procedure to ensure breaches are identified, contained, and reported promptly.

7bete's services are strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been registered by a person under 21, the account will be closed immediately, all funds will be forfeited, and any personal data collected from that individual will be deleted in accordance with our data retention procedures. If you believe a minor has registered an account on 7bete, please contact our support team immediately at [email protected] so that we can investigate and act promptly.

7bete reserves the right to update this Privacy Policy at any time. When a material change is made, we will post a notice on the platform and update the "Last updated" date at the top of this page. Where required by applicable law, we will seek your consent before making material changes to the way we process your personal data.

Your continued use of 7bete after any update to this Privacy Policy constitutes your acceptance of the revised policy. It is your responsibility to review this page periodically. If you do not agree with any revision, you should stop using the platform and may request account closure as described in our Terms & Conditions.

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 7bete handles your personal information, please contact our support team via live chat, available 24 hours a day, 7 days a week directly from the 7bete platform.

You may also reach us by email at [email protected]. For data rights requests, please include your registered mobile number and a brief description of your request so that we can locate your account and respond efficiently. All privacy-related correspondence is handled confidentially and will receive a written response within 30 days.